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Privacy Policy

Effective Date: April 2025

DB Card Payment Services is committed to protecting your privacy and ensuring the security of your personal information. As an official agent of DOJO, we work closely with their team to provide payment solutions to businesses across the South West, including Bournemouth, Christchurch, Poole, and beyond. This Privacy Policy outlines how we collect, use, and safeguard your information.

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1. Who We Are

DB Card Payment Services acts as an introducing agent for DOJO, a trading name of Paymentsense Limited. We operate independently to advise and consult businesses on the best payment solutions, and refer clients directly to DOJO for onboarding and payment processing.

When you engage with DB Card Payment Services, we may collect and handle personal data to help determine which payment solutions best suit your business before referring you to DOJO.

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2. What Information We Collect

We may collect the following types of personal information from business owners and representatives:

  • General & Contact Details: Name, phone number, email address, business name, and location.

  • Business Information: Industry type, size of business, and your current payment provider setup.

  • Referral Information: Notes on your business needs so we can recommend the right DOJO services.

  • Communication Records: Any emails, phone calls, or form submissions related to your enquiry.

Once you proceed with DOJO services, DOJO becomes the data controller and their own privacy policy applies (viewable at dojo.tech/legal/privacy).

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3. How We Use Your Information

Your information is used for the following purposes:

  • To assess your business needs and recommend a suitable payment solution.

  • To refer your details to DOJO so they can begin the onboarding and setup process.

  • To follow up with customer support, ensuring you receive a smooth and helpful service experience.

We do not sell or share your personal data with third parties outside of our relationship with DOJO and any associated service providers strictly necessary for business operations.

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4. Data Sharing & Responsibility

  • When you choose to proceed with a DOJO solution, we securely share your details with DOJO to facilitate onboarding.

  • After the referral, DOJO becomes the primary data controller responsible for how your data is processed during and after onboarding.

You can review DOJO’s full Privacy Policy here: https://dojo.tech/legal/privacy

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5. Data Retention

We retain basic client contact records only for as long as necessary to:

  • Maintain accurate records of referrals

  • Fulfill legal and regulatory requirements

  • Follow up on customer experience and support

You may request the deletion or correction of your data at any time by contacting us.

 

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict data processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

7. Contact Us

If you have questions about how your information is used, or would like to exercise your rights, you can contact us directly:

📧 Email: darren.brunt@paymentsense.com
📞 Phone: 07919 576078 

DB Card Payment Services Limited 13653424

DB Card Payment Services values your privacy and is committed to ensuring your information is handled with care, transparency, and respect.

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